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SAMPLE REPORTPrepared for the leadership teamPennine Wholesale Solutions Ltd

The sample report and the full product are currently available in English. More languages are coming.

AI Foundation Audit — Sample

Your top 3 AI opportunities, ranked by AI Foundation Audit

A worked example of the report you receive — real structure, real numbers, fully scored. This is what every audit delivers.
SAMPLE REPORT
Company
Pennine Wholesale Solutions Ltd
Industry
Wholesale distribution of electrical and industrial supplies
Company size
150-500 employees
Audit date
3 July 2026
How scoring works

Every process scored on one number: the AOS

Visualization of the recommended processes by ROI (Return on Investment) and AI agent suitability. Bubble size corresponds to the overall Agent Opportunity Score. Colour indicates implementation complexity — green (low), amber (medium/high).

Executive summary

The headline numbers

£120,282
Annual Cost Reduction
12
Processes evaluated
66/100
Average AOS

Here is what the audit found, in one paragraph.

Recommended pilot
Proposal Generation
Annual Cost Reduction
£50,098
Portfolio payback
4 months
Year-one investment
£15,238
Portfolio savings
Payback tier: Excellent
Portfolio savings
£120,282
Year-one investment
£45,220
Three-year net
£315,626
Portfolio payback
4–8 months
FTE capacity returned
1.8
The shortlist

Your top 3 AI opportunities

Your top three AI opportunities, ordered by payback speed — the fastest to pay back listed first.

Proposal Generation

Strong Candidate
68/100
Strong Candidate
£50,098
Annual savings
4 mo.
Payback
RiskHigh complexity

Accounts Receivable

Strong Candidate
55/100
Strong Candidate
£39,257
Annual savings
5 mo.
Payback
RiskHigh complexity

Email & Ticket Triage

Ideal First Agent
76/100
Ideal First Agent
£30,927
Annual savings
6 mo.
Payback
RiskMedium complexity
Opportunity map

Where every process lands

All evaluated processes plotted by ROI and suitability. Your top 3 are highlighted.
Top 3 opportunity
Other evaluated process
Low complexityMedium complexityHigh complexity
Suitability
3
1
2
ROI
1Proposal Generation2Accounts Receivable3Email & Ticket Triage

Each dot is one of your evaluated processes: the horizontal axis shows its ROI potential and the vertical axis how suitable it is for an AI agent today, so a process moves right as the financial upside grows and up as it becomes easier to automate reliably. The top-right quadrant holds your strongest, safest places to start — high return and high suitability — which is why your top 3 cluster there, while the bottom-left holds low-value, harder-to-automate work to leave for later. Colour indicates implementation complexity — green (low), amber (medium/high). Red marks picks screened out as not viable. A top-right dot that is also green is the ideal first agent.

How to read this Top-right is best — high ROI, high suitability, low risk.

Worked business case

One opportunity, fully built out — Email & Ticket Triage

£30,927
Annual savings
6 mo.
Payback
76
AOS score
As-is today

Email & Ticket Triage processes approximately 280 customer emails daily across four customer service representatives and one team lead, consuming 110 hours per month at £22 per hour. Manual categorisation accounts for 30 percent of representative time — the single largest avoidable cost in the process. Eighteen percent of emails are routed incorrectly on first pass, generating secondary forwarding overhead and customer frustration. SLA compliance — initial acknowledgement within one hour and first substantive response within four hours — depends on individual workload rather than a systematic process, with 5 percent of complaints escalating due to perceived slow response. Twelve percent of queries require multiple touches before resolution, driven by incomplete customer emails and the absence of structured handoff context when cases are transferred between representatives or departments.

To-be with an AI agent

An Execution Agent monitors the Outlook shared mailbox continuously during operating hours, ingests each inbound email, and classifies it across five query categories using intent extraction enriched by HubSpot CRM profile data and SAP Business One order lookups. The agent routes each email to the correct internal recipient — warehouse, sales, finance, or the customer service queue — assigns a priority tier based on sentiment signals and customer status, and dispatches a personalised acknowledgement within the one-hour SLA window. Draft responses are generated for standard query categories using knowledge base content from SharePoint. VIP accounts and high-value complaints Escalate to Human immediately. All substantive responses are reviewed and approved by a representative before sending. Structured handoff summaries accompany every escalated case, directly addressing the context gap that drives the 12 percent multiple-touch rate.

The agent does
  • Monitors the Outlook shared mailbox continuously during operating hours (Monday to Friday, 8am to 6pm) and ingests each new inbound email as it arrives, extracting sender identity, subject line, and body text for downstream processing
  • Reads and interprets the full email content, resolving informal language, abbreviations, and vague technical descriptions to determine the primary intent — covering order status, product technical questions, complaints, account and pricing queries, and general enquiries
The agent does not
  • The agent does not approve or issue goodwill gestures, credits, or refunds — all financial decisions above £200 remain with the head of customer experience per the established authorisation policy
  • The agent does not access, store, or transmit customer personal data outside the approved systems (Outlook, HubSpot CRM, SAP Business One) in compliance with GDPR and the internal data protection policy
  • The agent does not send a final substantive resolution response for complaints or multi-issue queries without a human representative reviewing and approving the draft
  • The agent does not make policy exceptions or interpret consumer rights legislation — any query touching FCA guidance or statutory complaint rights is flagged for the team lead or head of customer experience
The agent escalates
  • VIP account emails are escalated immediately to the 1 customer service team lead handling escalations, bypassing the standard routing queue
  • Complaints involving missing deliveries where the order value exceeds £1,000 go directly to the 1 head of customer experience for policy decisions and complaint resolution
  • Emails where negative sentiment is detected but the query does not meet the £1,000 threshold are flagged to the team lead with a sentiment score and suggested draft for review before any response is sent
  • Multi-issue emails where the agent cannot confidently assign a single category — approximately 15 percent of emails are non-standard — are queued for human triage with a structured summary of extracted intent signals
  • Out-of-hours emergencies received outside Monday to Friday 8am to 6pm operating hours are routed according to the documented on-call rota, with an automated alert to the on-call contact

Full per-phase deliverables, integration spec and agent task list are included in the paid report.

Process flowchart — today vs. with an AI agent
As-is today
110 HRS / MONTH 280 VOLUME 18% ERROR RATE Trigger System Human Human Outcome Human Outcome Email & Ticket Triage 1 Email arrives in shared customer service inbox 2 Customer service representative 3 Manual categorisation by topic Exception (VIP / complaint)? Yes Escalated No 4 Forward to appropriate department 5 Update HubSpot CRM record with interaction 6 Send acknowledgement to customer 7 Track resolution in service log spreadsheet 8 Close ticket Resolved
Process steps in detail
1Email arrives in shared customer service inbox
2Customer service representative opens and reads email
3Manual categorisation by topic and priority
4Forward to appropriate department or respond directly
5Update HubSpot CRM record with interaction
6Send acknowledgement to customer if not immediate response
7Track resolution in service log spreadsheet
8Close ticket and send satisfaction survey for complex cases
EVIP account emails are escalated immediately to the 1 customer service team lead handling escalations, bypassing the standard routing queue · Complaints involving missing deliveries where the order value exceeds £1,000 go directly to the 1 head of customer experience for policy decisions and complaint resolution · Emails where negative sentiment is detected but the query does not meet the £1,000 threshold are flagged to the team lead with a sentiment score and suggested draft for review before any response is sent · Multi-issue emails where the agent cannot confidently assign a single category — approximately 15 percent of emails are non-standard — are queued for human triage with a structured summary of extracted intent signals · Out-of-hours emergencies received outside Monday to Friday 8am to 6pm operating hours are routed according to the documented on-call rota, with an automated alert to the on-call contact
To-be with an AI agent
AI Agent AI Agent AI Agent Human Email & Ticket Triage 1 Monitors the Outlook shared mailbox 2 Reads and interprets the full email content Review needed? Yes Responsible person: Reviews & approves escalated cases E Escalates flagged cases No Process completion End
Process steps in detail
1Monitors the Outlook shared mailbox continuously during operating hours (Monday to Friday, 8am to 6pm) and ingests each new inbound email as it arrives, extracting sender identity, subject line, and body text for downstream processing
2Reads and interprets the full email content, resolving informal language, abbreviations, and vague technical descriptions to determine the primary intent — covering order status, product technical questions, complaints, account and pricing queries, and general enquiries
EVIP account emails are escalated immediately to the 1 customer service team lead handling escalations, bypassing the standard routing queue · Complaints involving missing deliveries where the order value exceeds £1,000 go directly to the 1 head of customer experience for policy decisions and complaint resolution · Emails where negative sentiment is detected but the query does not meet the £1,000 threshold are flagged to the team lead with a sentiment score and suggested draft for review before any response is sent · Multi-issue emails where the agent cannot confidently assign a single category — approximately 15 percent of emails are non-standard — are queued for human triage with a structured summary of extracted intent signals · Out-of-hours emergencies received outside Monday to Friday 8am to 6pm operating hours are routed according to the documented on-call rota, with an automated alert to the on-call contact
Autonomy level
Level 1

An autonomy level of 1 (supervised execution) is appropriate because the process involves a mix of rules and judgment — approximately 85 percent of emails follow classifiable patterns, but 15 percent are non-standard and 18 percent have historically been misrouted even by experienced staff. GDPR obligations, FCA guidance applicability, and consumer rights legislation mean that unsupervised outbound responses carry regulatory exposure. The agent executes classification, routing, CRM updates, and draft generation, but a human representative reviews and sends all substantive responses, preserving accountability while capturing the majority of the efficiency gain across 110 hours per month of triage activity.

Human-in-the-loop model

The team lead conducts daily inbox monitoring of the agent's routing decisions and escalation queue. Customer service representatives review and approve agent-drafted responses before sending for all non-acknowledgement communications. The head of customer experience reviews any flagged complaint or policy-exception case before action is taken. A weekly response time report includes agent accuracy metrics (correct routing rate, escalation rate) to support continuous calibration.

The numbers behind it
Hours saved / month
110 hours/month
Effective hourly rate
£31.24
Monthly savings
£2,577
Annual savings
£30,927
Implementation cost
£8,337–£20,409 · £14,373
Three-year net
£78,408
Payback
6 months
Implementation roadmap
123 weeks
Phase 1: Discovery & Integration Mapping
224 weeks
Phase 2: Build & Classifier Training
312 weeks
Phase 3: Pilot Deployment & SLA Validation
Full per-phase deliverables, integration spec and agent task list are included in the paid report.

The full per-process blueprint, architecture and sensitivity analysis live in the 61-page Implementation Brief.

Also in your report

Two more business cases, fully built

Each of your top 3 opportunities gets the same depth of analysis. Here is a preview of the other two.
Worked business case

Proposal Generation

£50,098
Annual savings
68
AOS score
Full business case
Worked business case

Accounts Receivable

£39,257
Annual savings
55
AOS score
Full business case
Audit inputs

The profile this audit was scored against

Country
UK
Company size
150-500
What's inside

The full report at a glance

Eleven more sections are unlocked the moment you purchase your audit.
  1. Selection Rationale
    Detailed in the full report
    Locked
  2. Consolidated Financial Framework
    Detailed in the full report
    Locked
  3. Assumptions & Important Notices
    Detailed in the full report
    Locked
  4. Strategic Conclusion
    Detailed in the full report
    Locked
  5. Per-process Agent Blueprints & Process Maps
    Detailed in the full report
    Locked
  6. Technology Architecture
    Detailed in the full report
    Locked
  7. Implementation Roadmap
    Detailed in the full report
    Locked
  8. Sensitivity Analysis
    Detailed in the full report
    Locked
  9. Monitoring & KPIs
    Detailed in the full report
    Locked
  10. Evaluation & Cost Methodology (Appendix)
    Detailed in the full report
    Locked

Plus a full implementation brief

Locked

A technical implementation roadmap your IT team can act on immediately. Includes API specifications, integration architecture, and phased deployment plan.

For: IT team & project manager
  • Process analysis
  • Agent specifications
  • Integration architecture
  • Data requirements
  • Security & compliance
  • Implementation phases
  • Testing plan
  • Go-live checklist
What you receive

See your own numbers

Run the AI Foundation Audit on your business and get this exact report — built on your processes, your data, your ROI.

  • Executive Report
    16-page decision reportCEO & management
  • Implementation Brief
    61 pages of technical depthIT & project manager
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easyAI · AI Foundation Audit — sampleRepresentative example — not a real customer
FAQ

Questions fréquentes

Pourquoi est-ce TELLEMENT moins cher que le conseil traditionnel ?+

Nous avons retiré tout ce qui ne vous sert pas — et nous avons utilisé l’IA elle-même pour le faire.

Aucun atelier sur site, aucun appel de découverte de 90 minutes, aucun associé senior qui passe boire un café. Nous avons transformé la méthodologie d’audit en produit, avec l’IA : la même rigueur, une exécution automatisée, un résultat cohérent à chaque fois.

C’est cela, l’IA dans une entreprise réelle : de l’efficacité et des économies, réellement au rendez-vous. Nous ne vendons pas de la théorie, nous vendons notre propre exemple concret.

Voilà d’où vient l’économie de 90 %.

La qualité est-elle à la hauteur d’un audit de conseil traditionnel ?+

Oui — et sur certains points, l’audit va plus loin. Il est conçu pour UN seul objectif : identifier les opportunités IA. Il est dynamique : la méthodologie s’adapte à vos réponses à mesure que vous remplissez le questionnaire, en se concentrant sur ce qui compte pour votre activité.

Les résultats quantitatifs (ROI, délais d’amortissement, estimations d’économies) reflètent les standards du secteur et les bonnes pratiques actuelles de mise en œuvre de l’IA. Les audits traditionnels prennent des mois et citent des données dépassées ; le nôtre se met à jour en continu, au rythme rapide de l’IA.

L’audit est-il entièrement automatisé ?+

Il associe un cadre analytique structuré à la technologie IA. Chaque donnée saisie passe par un modèle de notation propriétaire qui quantifie le potentiel d’automatisation. Le résultat n’est PAS généré au hasard : il repose sur une méthodologie déterministe, à la logique transparente.

Dois-je prévoir des réunions ou des appels téléphoniques ?+

NON — aucune réunion, aucun appel. Un questionnaire structuré et une analyse de notation explicite font le travail. Cela préserve votre temps et explique en grande partie pourquoi nous livrons en 24 heures, à une fraction du coût du conseil. Une question pendant ou après l’audit ? Écrivez-nous par e-mail.

Est-ce adapté à MON secteur ?+

Oui. Le cadre méthodologique évalue plus de 40 types de processus standardisés de PME — finance, service client, RH, ventes, opérations, support informatique et bien d’autres. Il est indépendant du secteur : industrie, services, commerce de détail ou informatique — la méthodologie s’adapte à VOS processus, et non l’inverse.

Qui remplit le questionnaire — moi ou mon équipe informatique ?+

VOUS. Il est conçu pour les dirigeants qui connaissent l’activité, pas la technologie. Votre équipe informatique intervient plus tard, avec le cahier des charges technique — qui, lui, est rédigé pour elle.

J’ai ma propre équipe informatique — peut-elle réaliser la mise en œuvre ?+

Oui. Les livrables incluent le cahier des charges technique — une spécification détaillée pour votre informatique interne : prérequis système, flux de données, points d’intégration, contrôles de sécurité et 3 alternatives de pile technologique par processus. Aucun prestataire externe n’est nécessaire si vous disposez des compétences en interne.

Et si je n’ai AUCUNE équipe informatique interne ?+

Le cahier des charges vous sert tout autant. Transmettez-le directement à des partenaires d’implémentation ou à des développeurs externes : il est assez détaillé pour qu’ils vous remettent des devis PRÉCIS, sans que vous ayez à réexpliquer votre activité de A à Z.

Et si l’audit ne trouve AUCUNE opportunité IA pour moi ?+

Vous recevez QUAND MÊME un rapport complet. Même si aucun processus n’obtient un score suffisant pour être automatisé dès maintenant, vous obtenez : une cartographie classée de chaque processus évalué, les seuils de volume à partir desquels chacun devient intéressant à automatiser (vous savez ainsi exactement quand y revenir), et un point de départ fondé sur des outils IA adoptables dès aujourd’hui. ET la garantie de remboursement à 100 % s’applique toujours : si aucune opportunité viable n’émerge, demandez un remboursement dans les 7 jours calendaires suivant la livraison, et vous ne payez RIEN.

Mes données sont-elles en sécurité ?+

L’audit ne requiert AUCUNE donnée sensible — aucune donnée financière, aucune donnée à caractère personnel, aucun accès à vos systèmes. Nous ne recueillons que des informations sur vos processus. Elles sont traitées de manière sécurisée, ne servent JAMAIS à entraîner des modèles d’IA et ne sont JAMAIS partagées avec des tiers.

S’agit-il d’un audit de conformité ou de certification ?+

No. easyAI is not a certification body and the audit is not a conformity assessment. The methodology is inspired by ISO/IEC 42001 and the NIST AI Risk Management Framework — those frameworks keep the scoring rigorous and the recommendations responsible — but what you receive is a business report : your top 3 AI opportunities, the savings math behind each, and a phased implementation roadmap. If you need formal certification or a legal compliance review, you'll need a certification body or legal advisor.

Aide-t-il à la conformité à l’EU AI Act (le règlement européen sur l’IA) ?+

Oui — l’audit tient compte de l’EU AI Act. Chaque recommandation est évaluée au regard de ce règlement, qui entre en application en août 2026. L’audit lui-même n’est PAS un outil de certification juridique. La méthodologie s’appuie sur les principes ISO/IEC 42001 et NIST AI RMF et offre une base structurée fondée sur les bonnes pratiques d’une IA responsable. Pour une revue de conformité juridique complète, consultez un conseil juridique.

L’audit est-il toujours à jour des dernières capacités de l’IA ?+

Oui — c’est un avantage structurel du format en ligne. La méthodologie, les cadres méthodologiques et les références externes se mettent à jour en continu, souvent chaque mois. Les rapports de conseil traditionnels vieillissent en quelques semaines — parfois la pile technologique recommandée est obsolète avant même le début de la mise en œuvre. Nous écartons ce risque DÈS LA CONCEPTION.

Et si je ne connais pas mes chiffres exacts ?+

Les fourchettes suffisent. Le questionnaire est conçu pour des estimations, pas pour des chiffres précis. Chaque question propose des exemples de contexte. La notation fonctionne à partir de fourchettes : vous obtenez un résultat fiable sans avoir à déterrer des données exactes.